Order
Find answers to common questions about placing, modifying, or canceling your orders below.
To modify or cancel an order, please contact us at support@salvima.com. You can also review our Terms of Service for more information.
Contact our customer service immediately at support@salvima.com. Changes may not be possible if the order has already shipped. For details, refer to our Shipping Policy.
You will receive a tracking link in your shipping confirmation email. Use the Order Tracking Page to check your package status.
An order confirmation email is sent as soon as the payment is processed. For more details, check our Payment Policy.
Shipping
Learn about shipping times, costs, and policies below.
Shipping is free for all orders within the Australia. For more details, read our Shipping Policy.
The estimated delivery time is 10-17 business days. See our Shipping Policy for more information.
No, we ship only to australia. Refer to our Shipping Policy for more information.
If a package is undeliverable due to address issues or refusal of delivery, additional fees may apply. See details in our Shipping Policy.
Returns & Refunds
Learn about our return and refund policies below.
We offer a 30-day return policy from the delivery date. For details, visit our Refund Policy.
The customer is responsible for return shipping costs unless the product is defective. See our Refund Policy.
Refunds are processed within 7 business days after the returned item is received. Details are available in our Refund Policy.
Contact our customer service at support@salvima.com to initiate a return. See our Refund Policy for more information.
Payment
Explore payment options and security information below.
We accept the following payment methods for your convenience:
Visa (global credit card)
Mastercard (global credit card)
UnionPay (global credit and debit cards)
Maestro (debit card by Mastercard)
American Express (premium credit card)
Apple Pay (mobile payment by Apple)
Google Pay (mobile payment by Google)
Shop Pay (quick Shopify checkout)
PayPal (online payment platform)
See our Payment Policy for more information.
Yes, we use encryption for all transactions. For details, check our Payment Policy.
If your payment is declined, your order will be automatically canceled. Learn more in our Payment Policy.
You will be charged at the time of order confirmation. For more details, visit our Payment Policy.
If your question isn't answered in the FAQs above, feel free to reach out to our customer service team. We're here to help!
You can also visit our Contact Page for more ways to get in touch.